How St. Lawrence University Built a Campus Platform with Slate

By expanding Slate beyond admissions, St. Lawrence University reduced costs, unified processes, and replaced multiple standalone systems across campus.

Institution Snapshot

Enrollment: ~2,000 undergraduate students

Primary Stakeholders: Faculty, advisors, deans, executives, and IT

Initial Slate Adoption: Admissions (2017)

Current Scope: Institution-wide operational platform

The Challenge

Like many institutions, the departments at St. Lawrence University operated independently with their own tools and processes. Paper forms, manual approvals, and separate software solutions created inefficiencies across campus.

Even simple requests, like changing a major or advisor, required multi-step manual routing and system updates. Over time, additional systems were added to solve individual problems, increasing cost and complexity.

At the same time, the institution faced ongoing budget pressure and needed to reduce reliance on separate third-party software.

The question became:

Could one platform support more of the institution’s operational work?

The Solution

St. Lawrence University expanded its use of Slate from admissions into a shared operational platform for student success and institutional processes.

It began with a single workflow for major and advisor changes and steadily expanded across departments.

Today Slate supports:

  • Academic change requests and approvals

  • Course evaluation

  • Student accessibility workflows

  • Emergency contact management

  • Document storage across departments

  • Dean’s office processes

  • Institutional forms and approvals

  • Campus-wide workflows (30+ active processes)

Security and access were structured by department, so each office sees only relevant student information while maintaining centralized data integrity.

We started with one process and realized we could replicate it across nearly everything we do.
— Mark Phalen, Director of Process Engineering, St. Lawrence University

The Impact

Operational Efficiency

  • Paper processes eliminated across multiple offices

  • Standardized routing and approvals across 30+ workflows

  • Significant time savings each semester across campus staff

Cost Reduction

  • Ongoing replacement of standalone software tools with Slate functionality

  • Technology purchasing decisions now evaluated against Slate capabilities

  • Platform consolidation used as part of institutional cost-containment strategy

Adoption & Institutional Alignment

  • Used by faculty, vice presidents, and executive leadership

  • Campus-wide acceptance after initial hesitation from faculty

  • Shared workflows improved consistency across departments

Data & Decision Making

  • Centralized document storage with role-based security

  • Institutional data available across offices instead of isolated systems

  • Preparing to proactively identify student needs through data analysis

The Result

Slate evolved from an admissions system into institutional infrastructure.

Instead of purchasing new point solutions for each need, departments now collaborate around a shared platform. Processes are consistent, secure, and repeatable across campus, reducing complexity while improving service.

What began as a workflow project became a long-term operational strategy.

What’s Next

St. Lawrence is expanding its use of Slate to deeper student success analytics and evaluating replacement of additional student support systems, enabling proactive identification of students who may need help rather than relying solely on manual referrals.