Our support philosophy
Our collective approach to problem-solving offers more perspectives, more solutions, and ultimately more success. It's not just about getting an answer—it's about getting the best possible answer, honed by the experiences and expertise of a diverse community.
By joining the Technolutions community, you're becoming part of a dynamic network of voices, each contributing their unique insights to create a shared pool of knowledge. Together, we're transforming the way support is delivered, making it more inclusive, more effective, and more empowering.
Together, we’re stronger
We're stronger together. It's a simple phrase with profound implications. At Technolutions, we've turned this belief into a thriving reality. Our unique support model isn't built on a one-way conversation. Instead, we foster a dialogue between our clients, partners, and team members, creating a truly collaborative community.
This collaboration is where the magic happens. Diverse experiences merge with unique insights, generating a wealth of knowledge that one organization alone can't achieve. Imagine a room full of people from different backgrounds, each bringing a unique perspective and set of experiences to the table. Each question, problem, or concern gets examined from multiple angles, resulting in more innovative and comprehensive solutions.
Our community thrives on engagement. It's a collective think-tank where questions ignite conversations, and these discussions lead to effective solutions. Unlike a traditional support system where the interaction is primarily between two parties, our community is a dynamic network of active participants.
Often, the best route to receiving support is through this highly engaging community. Why? Because it's not just about getting an answer—it's about understanding the context, learning from others' experiences, and discovering different ways to approach a problem. It's a hive of shared wisdom, where each interaction is an opportunity to learn and grow.
Our community isn't just a place to find solutions—it's a place to improve those solutions, refine them, and then share that knowledge back into the community. It's a living, evolving entity that keeps getting better and stronger with each interaction. It's the core of our philosophy: the belief that we are, indeed, stronger together.
Quick and reliable self-service
Our Knowledge Base and Learning Lab resources are designed as your first port of call. Packed with detailed answers to frequently asked questions, how-to guides, and tips, it empowers you to find solutions at your own pace. No more waiting in queues or depending on others' schedules. You have a whole library of information right at your fingertips, allowing you to save time and solve issues quickly.
Our Knowledge Base is accessible to all. We encourage you to check it out.
Get the conversation started
The community forums are the heart of our support model. Here, you can tap into the collective wisdom of existing clients, Preferred Partners, and other Slate users who have probably faced similar challenges and found solutions. And don't worry, you won't be lost in a sea of voices - our technical experts are also active in the forums, providing authoritative answers and guidance.
The forums are perfect for real-time or rapid support, often delivering answers faster than traditional support channels.
Any question, anytime
In our near daily Community Conversations, no question is too big or too small.
These conversations are open platforms where you can ask questions, share experiences, or even learn by simply listening. It's a dynamic learning space that brings together the expertise of our staff and the experiences of our clients and partners. It's not just about troubleshooting—it's about enhancing your understanding and making the most out of your relationship with Technolutions.
Shaping the future with Slate Feedback
Your ideas drive our innovation. At Technolutions, we deeply value the input of our clients - the real-world users of our product, Slate. You're the experts on the frontlines, using our technology to solve real-world problems. Your insights, experiences, and feedback are not just important to us—they are critical in shaping the future of our product.
Slate Feedback is more than a suggestion box—it's a powerful tool that lies at the heart of our product development. It’s where you can directly contribute to the evolution of Slate by sharing your ideas for improvement. Whether it's a new feature you'd like to see or an enhancement to an existing one, we want to hear about it.
Every piece of feedback we receive is carefully reviewed. We don't just listen—we take action. Your suggestions guide us in refining our technologies and continually pushing the boundaries of what's possible. We take pride in our agile approach to development, and your feedback allows us to pivot, innovate, and improve in response to the needs of our clients.
By participating in the Slate Feedback process, you're playing an active role in the evolution of Slate. You're helping us create a product that isn’t just transformative but is continually transforming—growing, adapting, and improving to serve you better.