Spring into the New Slate Community

April brings many things: warmer weather, flower-bringing showers, and an overhaul of the Slate support ecosystem.

No foolin': in early April, we're delivering three new Slate resource experiences: a totally reimagined Community Forums experience; a new Slate Support Desk experience; and a refreshed, reorganized Knowledge Base.

Read on to get the inside scoop on what these changes mean for you.

The Slate Community Gets A Boost

The new Slate Community, arriving in early April, is more than just a place to ask questions: it's a fully-fledged community engagement platform that empowers users to connect with like-minded users, share ideas, and stay informed.

Perks include:

  • Ability for users to private message one another

  • Dedicated spaces for user groups, that are visible, searchable and joinable by all users

  • Less siloed categorization

  • Designated spaces for tips and tricks and showcasing ideas

  • Configurable notifications and alerts

  • And more!

Screenshot of the new Slate Community Forums, coming soon

New Support Desk Experience

We will also be implementing an updated ticket process to provide more clarity on items managed by the Support Desk. Our goal in this updated process is to better define the role and expectations of the Support Desk. This builds on our commitment to the greater Slate Community, which you can read more about in our Commitment to the Community post.

The New Knowledge Base Serves Slate Knowledge at Your Fingertips

Last but not least, our new Knowledge Base brings a visual refresh, section reorganization, and new tools that bring you right to the information you need. Keep an eye out in early April for the new look!

Perks will include:

  • Updated look and feel

  • New and improved section organization

  • Better search and navigation

  • Content overhauls for dozens of articles

  • Direct feedback mechanisms, including the ability to provide feedback when your search doesn't find what you're looking for

  • Article tags, a glossary, and the ability to export articles to PDF with one click

  • And more!

Screenshot of the new Slate Knowledge Base, coming soon

We've spent a lot of time ensuring these transitions bring the most and best features to our Slate users. At every step along the way, we put the user experience first: we want these tools to help you to find useful information quickly and to connect you with the incredibly helpful and knowledgeable community of Slate users around the world.

We can't wait to show you what we've been working on!

Contents subject to change.


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