The security, performance, and scalability are unrivaled

  • Integrated GDPR compliance tools

  • 99.999% typical availability, amounting to less than 5 minutes of total downtime, including scheduled maintenance, during a calendar year

  • No security breaches or major outages ever

  • Simultaneous decision releases for hundreds of thousands of applicants with no increased latency or service degradation or interruption

  • Over 3 billion email messages sent every year

  • Each institution housed within its own private database, and data is never commingled

  • Technolutions is fully PCI DSS compliant

  • All data hosted within the United States (or Canada or Europe as required) and fully encrypted in transit and at rest

  • Direct integration with institutional single sign-on such as SAML/Shibboleth, CAS, LDAP, etc.

  • Support for multi-factor authentication

  • Granular field-level and function-level permissions

  • Direct SQL access for additional integration

  • Capability to push and pull from local and remote SFTP servers

Updates are applied throughout the year as part of a continuous delivery development process. We are especially sensitive to the concept of default behaviors, and whenever new configurations or customizations are being added we work very hard, through a rigorous QA process, to ensure that default behaviors are not changed and that the configuration or customization must be explicitly enabled to augment the existing behavior. New features that have not previously existed are deployed throughout the year and are separately permissioned so that an organization not yet ready to begin utilizing the functionality can ignore it and none of their existing processes will be affected.

For more major changes to features, we take a very different approach. We announce the feature update, then release the new environment in a side-by-side mode with real-time synchronization, where all existing resources remain in the old environment and the old environment remains the default to allow individual users to become comfortable with the new environment at their own pace. During this time, we host live webinars which are recorded and made available to our partners, and we release documentation to support the new functionality. Over time, the new environment becomes the default for new items, but existing items continue to use the old environment. Then, typically six months after the initial release, the old environment is retired and items are auto-upgraded to the new environment.

Slate runs in the Amazon Web Service cloud, utilizing a multi-availability zone and multi-region deployment for high availability and disaster recovery. As a hosted solution, there are no additional hardware, software, storage, or database requirements. All costs are included in the standard contract fee. There are no additional administration or maintenance fees. We have redundancy from the disks to the servers to the network. Should Slate ever become unavailable for any reason, we immediately begin a failover process that takes approximately 30 seconds to complete. We regularly add servers and computational capacity to bring you real-time data with ever-increasing performance.

Technolutions acknowledges responsibility for the security of cardholder data it possesses or otherwise stores, processes or transmits on behalf of a client. Technolutions attests that it has complied with all applicable requirements to be considered PCI DSS compliant, has performed the necessary steps to validate its compliance with the PCI DSS, and will take the necessary steps to maintain such compliance.

Technolutions shall not be responsible for any and all modifications that clients make to standard Slate payment configurations or to pages that link to Slate payment configurations.